Order and shipping
When will I get my order?

Ready pieces are dispatched within 1–3 working days. Delivery timelines depend on your location — the exact delivery timeline is shown at checkout, before you complete your order.
I didn’t receive an order confirmation email.

You should receive one instantly after a successful payment. If it hasn't arrived within 10 minutes, check your spam folder. If you still don’t find one, WhatsApp us at +91 98905 67318 and we'll confirm your order.

How can I be assured of the quality of what I'm ordering?

Every piece is handcrafted in the Seema Seth Designs studio, with Seema personally leading the creative process and finishing, using premium materials and traditional decoupage techniques — layered, sealed and finished by hand, never mass-produced.

Modifications & Returns
Can I cancel/modify my order?

If you wish to cancel or modify your order, please get in touch with us on hello@seemasethdesigns.com within 24 hours of placing the order.

​Please note - Once dispatched, your order cannot be cancelled or modified.
What if my piece arrives damaged?

Kindly take a clear video while opening the order when you receive it.  

We can only consider a refund/ replacement if the following criteria are met:

For damaged products: There is a clear damage to the product in the video sent by you. Once the damage has been verified, we will arrange a replacement or an appropriate resolution. 

Kindly note: The scenarios can only be rectified if your issue is brought to our notice within 24 hours of receipt.
Do you accept returns?

We do not accept returns. Kindly check your order before payment.

General
How do I choose the right piece for my space?

Every piece is one of a kind, so there's no single "right" choice — think about the space you're styling, or the person you're gifting it to, and let that guide you. If you're unsure, WhatsApp us a photo of the space or occasion and we're happy to help you choose.
Do you have any discounts or offers?

From time to time, yes — keep an eye out for a welcome offer on your first order, and follow us on Instagram @seemasethdesigns for seasonal ones.
Do you accept Cash on Delivery (COD) for orders?

No, every piece is handcrafted and made in small batches, so prepaid orders help us plan production and shipping properly. All major cards, UPI, net banking, and wallets are accepted through Razorpay during checkout.
Do you customize orders?

Not individual pieces — each one is designed and finished as part of a curated process. For something bigger, though — a wedding, an event, or corporate gifting — we do create custom sets. WhatsApp us at +91 98905 67318 to start that conversation.
The piece I want is out of stock. Is there any way it might be restocked?

Some pieces are made in limited batches and handcrafted individually, so exact restocks aren't guaranteed. WhatsApp us and we'll let you know if it's coming back, or help you find something close to it.

How do I take care of my piece?

Wipe with a soft, dry or slightly damp cloth; avoid soaking or harsh cleaners, as these can affect the varnish layers. Keep pieces away from direct, prolonged sunlight and standing water to help the finish last.
How can I get in touch?

WhatsApp us at +91 98905 67318, or reach us on Instagram at @seemasethdesigns — Seema Seth Designs, will get back to you personally.